FAQ - Frequently Asked Questions

WHAT IS UNIQUE ABOUT IZ PRODUCTS?

We have created signature cuts and styles, so that our garments fit properly to a seated body shape, falling and draping naturally without interference with wheelchair mechanics. We choose fabrics with stretch that won’t gape, bunch, or add unnecessary bulk. Some of our clothing comes with discrete functionality details like 'open-snap' or 'easy-zip' back styles, Velcro or secure magnets instead of buttons, making for easier on-and-offs. IZ garments are a superior, more thoughtful choice for wheelchair users that look and feel better than standard clothing.

 

HOW WILL I FIND THE RIGHT SIZE FOR ME?

Please take a look at our size charts.

 

WHAT ARE MY PAYMENT OPTIONS?

We happily accept Paypal, Mastercard and Visa.

 

WHEN WILL MY CREDIT CARD BE CHARGED?

Your card will be charged at the time of your purchase.

 

CAN I CHANGE MY ORDER?

All items purchased from izcollection.com after November 3rd are a final sale. Unfortunately, we are unable to cancel or make any changes to final sale orders once they have been placed. So please ensure your order is right for you before processing the payment.

 

CAN I COMBINE THE SHIPPING OF TWO OR MORE ORDERS?

Sorry, due to our shipping system capabilities, all orders must be shipped separately.

 

WHY AM I UNABLE TO PUT MORE THEN 8 ITEMS IN MY CART?

Due to postage limitations, each order cannot exceed 8 items. If you wish to purchase more than 8 products it must be spread over 2 or more orders. 

 

CAN I GET SOME INFORMATION ON SHIPPING?

Yeah! Our entire shipping policy has it's own page. It's here. 

 

WHAT IS YOUR RETURN POLICY?

Everything you need to know about returns is in our return policy here.

  

DO YOU HAVE A CATALOGUE?

To reduce our carbon footprint, we choose not to produce paper catalogues. All our products can be viewed here, online.

  

WHERE ARE IZ GARMENTS CREATED?

Almost everything is created ethically in North America, mostly in our studio!

 

DO YOU CREATE CUSTOM GARMENTS?

Unfortunately, no. We are unable to create custom pieces.

 

WHAT WILL SIGNING UP TO YOUR NEWSLETTER GET ME?

By signing up for the IZ newsletter, you become the first to know about new products and promotions. We will not share your email or personal information with any third parties. Our full privacy policy can be read here.

 

HOW DO I CONTACT YOU?

You can find all our contact information here.

 

 

 

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